Data Deletion
You can ask us to delete your data at any time. This page explains how, and what to expect.
If you are a GetReply customer
Email [email protected] from the address on your account with the subject "Delete my data", or ask us from inside the platform.
We will:
- confirm within 2 working days
- delete your account, contacts, messages, templates and reports within 30 days
- remove GetReply's access to your WhatsApp Business Account
- keep only the billing records Indian tax law requires
Before you ask, export anything you want to keep. Once deleted it cannot be recovered.
About your WhatsApp number
Your WhatsApp Business Account belongs to you, not to us, so your number and your approved templates stay yours and can move to another provider or back to the WhatsApp Business app.
Two things worth knowing, both set by Meta and not by us:
- A number cannot be released until 30 days after its last paid message.
- Your chat history does not transfer to another provider. Export it first, or it is lost when you move.
If you messaged a business that uses GetReply
That conversation belongs to the business you messaged. Ask them to delete it and they can do it from their account. If you cannot reach them, write to [email protected] with the business name and the number you messaged from. We will pass the request on and confirm when it is done.
To stop receiving messages
Reply STOP to any marketing message from a business using GetReply. They stop automatically.
Contact
[email protected] · +91 99135 37531
Neo Grow Marketing, Ahmedabad, Gujarat 382424, India