Privacy Policy
Last updated: 22 September 2026
GetReply is operated by Neo Grow Marketing, Ahmedabad, Gujarat, India ("we", "us"). This policy explains what we collect, why, and what you can ask us to do with it.
1. Who this applies to
Visitors to getreply.in, and businesses who use the GetReply platform ("customers"). It also explains how we handle the messages and contact details our customers send and receive on WhatsApp.
2. What we collect
From visitors: name, business name, email, phone number, and anything else you enter in a form on our website.
From customers: your account and login details, your WhatsApp Business Account details as provided by Meta when you connect your number, your team members' names and logins, your contacts, your templates, and the messages sent and received on your WhatsApp number.
Automatically: IP address, browser type, pages visited and time of visit, used to keep the service secure and working. Security logs are kept for at least one year.
3. Why we use it
- To run the platform: send your messages, show your replies, build reports
- To support you when you contact us
- To bill you and issue GST invoices
- To keep accounts secure and prevent misuse
- To tell you about changes that affect your account or your costs
We do not sell your information, and we do not use your customers' messages to advertise to them.
4. Whose data it is
The contacts and messages in your GetReply account belong to you. We handle them on your instructions. You are responsible for having permission from the people you message. See our Opt-in and Consent page.
5. Who we share it with
- Meta Platforms, because messages are sent over WhatsApp's official platform
- Our payment provider, to collect payment and issue invoices
- Our hosting providers, who store the data on servers in India
- Government authorities, only where the law requires it
We share only what is needed. Wherever a provider handles data for us, we remain responsible for it.
6. Where it is stored
Account data and messages are stored on servers located in India. WhatsApp messages themselves pass through Meta's systems, which may be outside India, because that is how WhatsApp works.
7. How long we keep it
- Chat history: 12 months in the platform. Exportable at any time.
- Contacts and templates: until you delete them or close your account.
- Account and billing records: 8 years, as Indian tax law requires.
- Website enquiry forms: 24 months.
- Security logs: 12 months.
When you close your account we delete your data within 30 days, except records the law requires us to keep.
8. Your rights
You can ask us to show you the information we hold about you, correct it, delete it, or stop using it. You can also nominate someone to exercise these rights if you cannot. Write to [email protected] and we will respond within 30 days. To delete an account, see our Data Deletion page.
9. If something goes wrong
If a data breach affects your information, we will tell you without delay and within 72 hours, in plain language: what happened, what it affects, what we have done, and what you can do.
10. Security
Access to customer data is limited to staff who need it to run the service. Connections are encrypted. No system is perfect, which is why point 9 exists.
11. Changes
We will update the date above, and tell customers by email about anything important.
12. Contact for data questions
[email protected]
Neo Grow Marketing, Ahmedabad, Gujarat 382424, India
+91 99135 37531